HBG Distribution – Customers
Customers
Hachette Book Group US Distribution has a customer base of nearly 80,000 customers and 290,000 active ISBNs.
New customers
We’re always happy to welcome new customers, and our goal is to make it quick and easy for customers to create an account.
New Account Setup Form
To open a trade account to order from Hachette Book Group or any of our distributed publishers, please complete the new account form here: New Account Form
Subject to credit checks, all new accounts are usually set up within 48 hours.
Ways to Order From Us
We accept orders via multiple channels, including Electronic Data Interchange (EDI), email, phone, and SFTP. We also partner with key third-party ordering and catalog platforms such as:
- BookNet: – Supporting the Canadian book industry with innovative technology.
- Edelweiss – A platform for marketing, discovering, and ordering new titles.
- MarketTime – A unified B2B order writing and e-commerce solution.
- PubEasy – A web-based ordering system for booksellers.
- PubNet – Facilitating EDI-based ordering between publishers and booksellers in North America and Brazil.
For Direct-to-Consumer (DTC) and enhanced Business-to-Business (B2B) operations, we offer:
- Custom order feed integrations for client websites
- Fulfillment support for social media sales channels
Additionally, we handle a wide range of order types—from printer drop shipments and direct orders to stock transfer orders, consignment and more
Existing customers
We accept orders from our existing customers via a number of methods including Electronic Data Interchange (EDI), email, phone, and SFTP. We also partner with key third-party ordering and catalog platforms.
We also accept orders over the phone and via email through our Customer Service Team.
Please see below contact details:
Orders: Orders@hbgusa.com
Author or store events: AuthorEvents@hbgusa.com
Invoice copies: Invoices@hbgusa.com
All other inquiries: CustomerService@hbgusa.com
Phone: 1-800-759-0190
Terms and conditions
Sales to Accounts
Direct to Consumers
FAQ
How do I open a trade account with you?
Please see our new account link and fill out the new account setup form.
How do I place an order?
Please send your order to Orders@hbgusa.com
How can I check if you have stock of a title and its price?
Please contact our Customer Service team at CustomerService@hbgusa.com or once you have an account with Hachette Book Group you can check on our Retailer Portal at: https://retailerportal.hbgusa.com
Whom do I contact if I have a query or want to know the status of an order?
Please contact our Customer Service team at CustomerService@hbgusa.com or once you have an account with Hachette Book Group you can check on our Retailer Portal at: https://retailerportal.hbgusa.com
What are the opening hours of your customer service team?
8:30AM to 5:00PM Eastern Time
How can I get copies of invoices or credit notes?
Please contact our Customer Services team at Invoices@hbgusa.com
Whom do I contact to talk about making payments?
If you have an existing account, please contact your Customer Financial Services (CFS) Account Manager or feel free to contact us at 800-234-5226
How can I return a title to you?
If you are an account who has bought on returnable terms, you may return.
What payment methods do you accept?
HBG requests that payment being mail, should be submitted with a REMITTANCE EXPLAINING WHAT ITEMS ARE BEING PAID, TO:
Hachette Book Group USA
P.O. Box 8828
JFK Station
Boston, MA. 02114
Checks for payments of $150 or less are not accepted for international payments.
If you pay via bank wire transmittal or ACH, please be sure you detail your account number and invoices being paid and remit through our bank only to:
Citibank N.A.
One Penn’s Way
New Castle, DE 19720
Phone: (302) 323-3600
ABA # 021000089
Hachette Book Group USA Account # 30646814 – Swift Code CITIUS33
All checks must be payable only in U.S. dollars and drawn on a U.S. bank or the collection fee is paid by the customer.
Note: Relevant credit card information will need to be given and applied to orders at time of entry.
Credit cards are no longer accepted as a method of payment for open invoices.
Accepted forms of payment are check, wire/ACH, and money orders.
If you have any questions, please feel free to contact us at 800-234-5226