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Driving Excellence
Transform Your Organization's Culture -- And Achieve Revolutionary Results
Contributors
By Mark Aesch
Formats and Prices
- On Sale
- Feb 1, 2011
- Page Count
- 272 pages
- Publisher
- Grand Central Publishing
- ISBN-13
- 9781401396466
Price
$10.99Price
$13.99 CADFormat
Format:
ebook $10.99 $13.99 CADBuy from Other Retailers:
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch’s leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority’s two largest subsidiaries were actually reduced.
In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success–lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years–Aesch offers powerful principles that any organization can implement to achieve exceptional results.
